Refund & Cancellation Policy

Last updated 3 November 2026

Once a lantern is released, it can’t be refunded

A lantern is a digital dedication that is released to the sky the moment your payment is confirmed. Because it is delivered instantly, we don’t offer refunds or cancellations once a lantern has been released.

When you will be refunded

• Charged, but no lantern was released: if your money was deducted but your lantern did not appear, write to us with your payment details. We’ll either release your lantern or refund you in full.
• Charged twice for one lantern: the duplicate payment is refunded in full.
• Failed payments: if a payment fails but money is deducted, your bank or Razorpay usually reverses it automatically within 5–7 working days.

Approved refunds go back to your original payment method within 5–7 working days, depending on your bank.

Cancelling before payment

You can close the payment window at any time before paying. Nothing is charged and no lantern is released.

Removed lanterns

If we remove a lantern because it breaks our Terms & Conditions, it isn’t refunded.

How to reach us

Write to hi@justinbenito.com or call +91 95000 02612 with your Razorpay payment ID (it starts with “pay_”) and we’ll reply within 3–5 working days.